Introduction Last month our support agent in Telegram told a customer we do refunds within 14 days. The real window is 30. The customer had a screenshot and asked for the refund. The

What Happened Last month our Hermes agent sent a sales follow-up to a customer who had already asked to be removed from our list. How We Use Hermes We run Hermes on

The first bad command I was testing our Hermes agent in a Telegram support channel. It had a shell tool enabled because I wanted it to check service status and read logs for

The first bad draft Last month I watched a Hermes agent draft a support reply in Telegram and include a payment card number from a customer message sent three weeks earlier. Nobody had

The missed renewal Last month I missed a client renewal because the reminder was buried in a Telegram thread. Three people had mentioned it, but no one had turned it into a task.