A Familiar Scene Every afternoon, the front desk at a dental clinic called patients. The calls were short. "Can you confirm your appointment tomorrow?" That was the whole task. The administrator

It started with a refund request A customer messaged our Telegram support bot. They wanted to cancel a subscription and get a refund. The Hermes agent, running on AgentForge, replied with the cancellation

Hook Last month, I watched a support inbox fill up faster than anyone could reply. The notifications never stopped. By mid-afternoon, the oldest unanswered request was already eight hours old. Background I work

The moment that made me rethink lead follow-up Last month, a potential client messaged my Telegram bot asking about pricing. I replied within 30 seconds. Then silence. The lead never came back. I

Hook Every Monday morning I would open Telegram and see a wall of messages. Most were from people asking for pricing, timelines, or vague requests. Sorting the real opportunities from the noise took