Serhii

Hook Last Tuesday, I was staring at a backlog of 47 unread support messages in my Telegram DMs. My team was drowning in repetitive questions about resetting passwords and checking order status. I

A ticket that sat for 12 hours Last month, a client wrote to our Telegram bot asking to reset their API key. The bot replied with a link to the docs. The client

Hook Last Tuesday, a client asked me to set up an AI agent that could handle Telegram support tickets overnight. The catch: it had to run on their own server, not on someone