It started with a refund request
A customer messaged our Telegram support bot. They wanted to cancel a subscription and get a refund. The Hermes agent, running on AgentForge, replied with the cancellation
Hook
Last month, I watched a support inbox fill up faster than anyone could reply. The notifications never stopped. By mid-afternoon, the oldest unanswered request was already eight hours old.
Background
I work
The moment that made me rethink lead follow-up
Last month, a potential client messaged my Telegram bot asking about pricing. I replied within 30 seconds. Then silence. The lead never came back.
I
Hook
Every Monday morning I would open Telegram and see a wall of messages. Most were from people asking for pricing, timelines, or vague requests. Sorting the real opportunities from the noise took
Hook
It was 9 AM on a Monday. My phone showed 14 missed calls and 32 unread Telegram messages from a single client's property listing page. The real estate office had
