The first bad draft
Last month I watched a Hermes agent draft a support reply in Telegram and include a payment card number from a customer message sent three weeks earlier. Nobody had
The missed renewal
Last month I missed a client renewal because the reminder was buried in a Telegram thread. Three people had mentioned it, but no one had turned it into a task.
The Missed Deadline
Last month I missed a client deadline because a status update was buried in a Telegram thread. Not because we did not know the work. Because nobody had collected the
A Familiar Scene
Every afternoon, the front desk at a dental clinic called patients. The calls were short. "Can you confirm your appointment tomorrow?" That was the whole task.
The administrator
It started with a refund request
A customer messaged our Telegram support bot. They wanted to cancel a subscription and get a refund. The Hermes agent, running on AgentForge, replied with the cancellation
